Customer service representative supervisor

Company information:

At Claymore Clothes Ltd., we take pride in helping our clients look stylish and elegant — both on the job and on formal occasions. Our master tailor team is committed to craftsmanship, discipline, and integrity in every uniform we produce. We are currently seeking a Customer Service Representative Supervisor to join our dedicated team.

 

 

Position:                     Customer service representative supervisor

Wage:                        C$ 35.00 hourly

Working Hours:          40 hours working / week

Vacation Pay:                   4% of gross salary

Terms of Employment:     Full-time, Permanent

Work Location:           101-1201 East Pender Street, Vancouver, BC V6A 1W7

Number:                     1

 

 

Job duties:

●      Lead and manage a team of customer service staff responsible for handling client inquiries, processing orders, and maintaining customer records.

●      Organize daily work schedules and ensure service tasks are completed on time and to a high standard.

●      Work closely with other departments such as production and tailoring to ensure smooth coordination.

●      Monitor service quality and team performance; provide regular feedback and progress updates to management.

●      Train new staff and ensure team members follow company policies and procedures.

●      Troubleshoot minor technical issues and arrange repairs or IT support as needed.

●      When necessary, assist directly with customer service duties to support the team.

 

 

Employment requirements:

·        6 months experience in a customer service role.

·        Post-secondary education or relevant industry training in customer service or a related field is an asset.

·        Comfortable working in a fast-paced, detail-oriented environment

 

How to Apply:

Please send your resume via email at claymorehiring@gmail.com

Successful applicants are contacted for an interview.